A consumer who has concluded an agreement outside the supplier’s business premises, without being informed of his right to withdraw from the agreement, is exempted from any obligation to pay for the services provided under that agreement, the CJEU has ruled.
In our specific case, a consumer concluded a service agreement with a company for the renovation of the electrical installation of his house. But the company did not inform him of the right of withdrawal available to him as a result of the fact that the agreement was concluded outside the company’s business premises.
After the performance of the agreement, the consumer did not pay the invoice and withdrew from the agreement claiming that he had not been informed of his right of withdrawal and works were carried out during the period when this right was active and could be exercised, so that the company would have no right to compensation.
The CJEU has held that, in this case, the consumer is exempted from any obligation to pay for the services provided.